Technical Service

You need assistance with a technical issue, require replacement parts, or have to return your device?

To make this type of order as easy as possible for you, we have described here the location-based services.

Berlin

  • Return Material Authorization - RMA
    Business processing of repairs and returns including preparation of cost estimates
  • Replacement Parts
    Order processing of medical devices and spare and replacement parts including: delivery scheduling, monitoring, and preparing quotes

Ludwigsstadt

  • Returned equipment
  • Support for technical issues
  • Equipment repairs of all kinds

Orlando

  • Return Material Authorization - RMA
    Business processing of repairs and returns including preparation of cost estimates
  • Returned equipment
  • Support for technical issues
  • Equipment repairs of all kinds
  • Replacement Parts
    Order processing of medical devices and spare and replacement parts including: delivery scheduling, monitoring, and preparing quotes

Hong Kong

  • Return Material Authorization - RMA
    Business processing of repairs and returns including preparation of cost estimates
  • Returned equipment
  • Support for technical issues
  • Equipment repairs of all kinds
  • Replacement Parts
    Order processing of medical devices and spare and replacement parts including: delivery scheduling, monitoring, and preparing quotes

RMA application for product returns: Please click here

Berlin address:
W.O.M. WORLD OF MEDICINE GmbH
Customer Service
Salzufer 8
10587 Berlin
Germany

Phone: +49 30 39981-529
Fax: +49 30 39981-551
Email: service.berlin@womcorp.com

Ludwigsstadt address:
W.O.M. WORLD OF MEDICINE GmbH
Service Support
Alte Poststraße 11
96337 Ludwigsstadt
Germany

Phone: +49 9263 877-182
Fax: +49 9263 877-232
Email: service.ludwigsstadt@womcorp.com

Orlando address:
W.O.M. WORLD OF MEDICINE USA, Inc.
4531 36th Street
Orlando, FL 32811-6527
USA

Phone: +1 407 438-8810
Fax: +1 407 859-2425
Email: info.orlando@womcorp.com

Hong Kong address:
W.O.M. WORLD OF MEDICINE ASIA Ltd.
Suite 2401, 24/F Chinachem Exchange Square
1 Hoi Wan Street, Quarry Bay
Hong Kong

Phone: +852 2187 3557
Fax: +852 2187 3558
Email: info.HongKong@womcorp.com

Checklist for Service Support:

A: You notice a defect or fault on your device

1. Please contact the technical service at one of our locations via email or phone to estimate the extent of the problem (in Germany, this is Ludwigsstadt).

2. Should technical support be unable to help you, please contact customer service directly (in Germany, this is Berlin) or use a RMA form (return and repair processing form) available from our website under the heading "Sales & Service".

3. Please fill this form out and send it to us.

4. Our customer service team will directly contact you and provide you with an RMA number and information on how to return your device.

5. Then please send this to the respective service support. (Note: To ensure complete traceability, any returned equipment must be accompanied by an RMA number!)

6. At the same time, the customer service team will take care of the cost estimate and other details associated with processing your RMA request.

B: Your equipment is scheduled for regular maintenance

Please contact one of our customer service departments or use a RMA form (return and repair processing form) available from our website. Further steps as described above under "A," items 3-6.

C: Ordering replacement/spare parts

If you need a replacement part, please contact our customer service team or send your request by email to: service.berlin@womcorp.com.