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made in germany
  • Technical Service

    You need assistance with a technical issue, require replacement parts, or have to return your device?

    To make this type of order as easy as possible for you, we have described here the location-based services.

    Berlin

    • Return Material Authorization - RMA
      Business processing of repairs and returns including preparation of cost estimates
    • Replacement Parts
      Order processing of medical devices and spare and replacement parts including: delivery scheduling, monitoring, and preparing quotes

    Ludwigsstadt

    • Returned equipment
    • Support for technical issues
    • Equipment repairs of all kinds

    Orlando

    • Return Material Authorization - RMA
      Business processing of repairs and returns including preparation of cost estimates
    • Returned equipment
    • Support for technical issues
    • Equipment repairs of all kinds
    • Replacement Parts
      Order processing of medical devices and spare and replacement parts including: delivery scheduling, monitoring, and preparing quotes

    Hong Kong

    • Return Material Authorization - RMA
      Business processing of repairs and returns including preparation of cost estimates
    • Returned equipment
    • Support for technical issues
    • Equipment repairs of all kinds
    • Replacement Parts
      Order processing of medical devices and spare and replacement parts including: delivery scheduling, monitoring, and preparing quotes
  • RMA application for product returns: Please click here

    Berlin address:
    W.O.M. WORLD OF MEDICINE GmbH
    Customer Service
    Salzufer 8
    10587 Berlin
    Germany

    Phone: +49 30 39981-529
    Fax: +49 30 39981-551
    Email: service.berlin@womcorp.com

    Ludwigsstadt address:
    W.O.M. WORLD OF MEDICINE GmbH
    Service Support
    Alte Poststra├če 11
    96337 Ludwigsstadt
    Germany

    Phone: +49 9263 877-182
    Fax: +49 9263 877-232
    Email: service.ludwigsstadt@womcorp.com

    Orlando address:
    W.O.M. WORLD OF MEDICINE USA, Inc.
    4531 36th Street
    Orlando, FL 32811-6527
    USA

    Phone: +1 407 438-8810
    Fax: +1 407 859-2425
    Email: info.orlando@womcorp.com

    Hong Kong address:
    W.O.M. WORLD OF MEDICINE ASIA Ltd.
    Suite 2401, 24/F Chinachem Exchange Square
    1 Hoi Wan Street, Quarry Bay
    Hong Kong

    Phone: +852 2187 3557
    Fax: +852 2187 3558
    Email: info.HongKong@womcorp.com

Checklist for Service Support:

A: You notice a defect or fault on your device

1. Please contact the technical service at one of our locations via email or phone to estimate the extent of the problem (in Germany, this is Ludwigsstadt).

2. Should technical support be unable to help you, please contact customer service directly (in Germany, this is Berlin) or use a RMA form (return and repair processing form) available from our website under the heading "Sales & Service".

3. Please fill this form out and send it to us.

4. Our customer service team will directly contact you and provide you with an RMA number and information on how to return your device.

5. Then please send this to the respective service support. (Note: To ensure complete traceability, any returned equipment must be accompanied by an RMA number!)

6. At the same time, the customer service team will take care of the cost estimate and other details associated with processing your RMA request.

B: Your equipment is scheduled for regular maintenance

Please contact one of our customer service departments or use a RMA form (return and repair processing form) available from our website. Further steps as described above under "A," items 3-6.

C: Ordering replacement/spare parts

If you need a replacement part, please contact our customer service team or send your request by email to: service.berlin@womcorp.com.